Refund policy

Last updated: November 24, 2025

Guapa recommends that you return your order and then make a new purchase on the website.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in the original or similar packaging. You will also need the receipt or proof of purchase (the order number inside the package).

To start a return, please contact us at shop@guapabrand.com. Note that the return must be sent to the address provided in the email.
If your return is accepted, we will send you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

If everything is correct with your request, we will contact you to begin the refund process.
You can always contact us with any questions about returns at Guapa’s email.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (including special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a new purchase of the desired item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shop@guapabrand.com.